Effective Date: 2014

Thank you for choosing BIS-related services or products through our website. We aim to ensure transparency and fairness in all our transactions. Please read our Refund Policy carefully to understand your rights and responsibilities when requesting a refund.

1. Eligibility for Refunds
Refunds may be issued under the following circumstances:

Duplicate Payment: If you have been charged more than once for the same transaction.
Technical Error: If a transaction fails due to a technical error, and the amount is deducted from your bank account.
Service Unavailability: If the requested service (e.g., certification, training session, or download) is canceled by us.
Incorrect Purchase: If an incorrect product (e.g., BIS standard document) was purchased by mistake and has not yet been downloaded or accessed.
2. Non-Refundable Items
Fees paid for applications, registrations, or processing once the process has begun.
Downloaded digital content such as standards, publications, or training materials.
Completed certification services or services that have already been initiated as per agreed terms.
3. Requesting a Refund
To initiate a refund, please contact our support team at [Insert support email/contact number] with the following details:

Full name and contact information
Transaction ID or receipt
Reason for refund
Supporting documents (if applicable)
Refund requests must be submitted within 7 days of the transaction date.

4. Processing Time
Approved refunds will be processed within 7–10 business days and credited back to the original payment method. Processing time may vary depending on your bank or payment gateway.

For any questions regarding our refund policy, please contact us.